Frequently Asked Questions
What is the minimum and maximum age required to rent a vehicle?
Renters must be 25 years or older. Exceptions may apply with approval.
Is there a required interval between bookings?
Yes, a 24–48 hour buffer is required between rentals.
What is the shortest and longest rental duration allowed?
Minimum: 3 days
Maximum: No set limit (a new rental agreement is required after 3 weeks)
Do you offer any discounts or promotions?
Yes, we offer the following discounts:
5% off – 3 days
10% off – 7 days
15% off – 15 days
20% off – 30 days
7th day free when renting for 6 consecutive days
Is a security deposit required?
Yes, a $200 refundable deposit is required.
How are sales tax, coupons, and additional fees applied?
A 7.38% sales tax applies. Discounts are applied before tax.
How many miles are included with the rental?
250 miles per day OR
Unlimited miles option available
What are the charges for exceeding the included mileage?
Mileage overages are charged at:
$0.25 per mile
$0.35 per mile for higher overages
What are your standard business hours?
We are open 7:00 AM – 9:00 PM, daily.
What are the allowed pick-up and return times?
Pick-up and return times are arranged case by case. Please call to discuss.
Do you allow pick-ups and returns outside business hours?
Yes, with advance notice.
What delivery locations do you offer, and what are the fees?
Normally, delivery service is not provided.
Anywhere within 10 miles of 720 W Lake Street (has to be scheduled in advance): $125 one-way
Is there a specific schedule for custom deliveries?
Yes. Custom deliveries must be scheduled in advance and approved.
Are there any important extra details renters should know?
Young Driver Fee (ages 21–24): $200 (approval required)
Prepaid Gas: $55
Refueling Fee: $15 + cost of fuel
Late Fee: $25 per day
Retrieval Fee: $100
Do you offer additional equipment or services?
Not at this time.
What is the cost for an additional driver?
An additional driver can be added for $25, with proper license and eligibility.
What are the penalties or fees for smoking in the vehicle?
🚭 Absolutely no smoking (cigarettes, cigars, marijuana, vapes, etc.).
Any evidence of smoking will result in a $200 cleaning fee.
Are pets allowed in the vehicles?
🐶 While we love animals, pets are not allowed in rentals. A $150 pet hair removal fee applies if violated.
Are there any fees associated with tolls or EZ Pass usage?
Yes. Renters are responsible for all tolls, parking violations, and tickets incurred during their rental period.
Is there a cleaning fee? Under what conditions is it charged?
Vehicles must be returned in the same clean condition as received. Cleaning fees may apply:
Moderate Cleaning – $50 (light dirt, bugs, small spills)
Heavy Cleaning – $100 (stains, strong odors, extensive bug debris)
Severe Cleaning – $150 (deep stains, steam cleaning required)
Pet Hair Removal – $150
Beach Sand/Sunscreen – $250 (detail required if vehicle is returned from the beach)
Extremely Dirty – $200
Filthy Condition – $300+
Multiple Issues – $250
We take pride in providing a perfectly clean car at the start of your rental. Please return it in the same condition for the next renter.
Have a question for us?
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Why Choose Us!
Convenient, Stress-Free Rentals
Skip the long lines and the hassle of traditional car rental companies. With Sure Miles Rentals, your vehicle is ready and waiting when and where you need it—delivered directly to your home, office, or hotel for maximum convenience.
To make your experience even smoother, we provide a personalized pickup and drop-off service, ensuring a fast, easy, and stress-free start to every rental. Your comfort and convenience are our top priorities.
Want to book from us?
Avoid the lengthy queues and hassle of conventional car rentals. Choose our service, and your luxury vehicle will be delivered directly to your chosen location, precisely when it's most convenient for you.
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